PRIVACY, RETURN & REFUND POLICY

Thank you for choosing Craig Heravi ltd for your business needs. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in connection with our services.

  1. Information We Collect:

    We may collect the following types of personal information:

    • Contact Information: such as your name, address, email address, and phone number.
    • Payment Information: such as credit card details or other financial information.
    • Business Information: such as company name, job title, and professional details.
    • Communication Information: including any correspondence between you and us, such as emails or chat transcripts.
    • Usage Information: including information about how you use our website, products, or services.

  2. How We Use Your Information:

    We may use your personal information for the following purposes:

    • Providing Services: to fulfill your requests and provide you with the products or services you have requested.
    • Billing and Payment: to process payments, invoices, and manage your account.
    • Communication: to respond to your inquiries, provide customer support, and send you important information about our products or services.
    • Marketing: to send you promotional offers, newsletters, and other marketing communications, unless you opt out.
    • Improving Services: to analyze usage trends and preferences, improve our website, products, or services, and develop new features.
    • Legal Compliance: to comply with applicable laws, regulations, and legal obligations.

  3. Disclosure of Your Information:

    We may disclose your personal information to third parties in the following circumstances:

    • Service Providers: we may share your information with third-party service providers who help us operate our business and provide services to you, such as payment processors or shipping companies.
    • Legal Requirements: we may disclose your information in response to lawful requests from government authorities, law enforcement agencies, or regulatory bodies.
    • Business Transfers: in the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.

  4. Data Security:

    We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

  5. Your Choices:

    You have the following choices regarding your personal information:

    • Opt-Out: you may opt out of receiving marketing communications from us by following the instructions provided in the communication.
    • Access and Update: you may access and update your personal information by contacting us directly.
    • Delete: you may request that we delete your personal information, subject to applicable legal requirements and exceptions.

  6. Children’s Privacy:

    Our products and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us immediately.

  7. Changes to this Privacy Policy:

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or contacting you directly.

  8. Contact Us:

    If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at [email protected]

By using our products or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Thank you for choosing Craig Heravi ltd for your business needs. We strive to provide you with high-quality products and services. However, we understand that there may be occasions where a refund or return is necessary. This Refund and Return Policy outlines our guidelines for refunds and returns.

  1. Refund Policy:

    • Digital Products: Due to the nature of digital products, refunds will be issued only if there is a technical issue that prevents you from accessing or using the product as intended. Refund requests must be made within [number] days of purchase and will be subject to verification by our support team.

    • Physical Products: If you are not completely satisfied with your purchase of a physical product, you may request a refund within [number] days of receiving the item. The item must be returned in its original condition and packaging. Once we receive the returned item, we will issue a refund for the purchase price, excluding any shipping and handling fees.

  2. Return Policy:

    • Digital Products: Returns are not applicable for digital products. However, if you encounter any issues with your purchase, please contact our support team for assistance.

    • Physical Products: If you wish to return a physical product for any reason other than a defect or damage, you may do so within [number] days of receiving the item. The item must be returned in its original condition and packaging. Return shipping costs will be the responsibility of the customer.

  3. Process for Refunds and Returns:

    • To request a refund or return, please contact our customer support team at [email protected] with your order details and reason for the request.

    • Upon approval of your refund or return request, we will provide you with instructions for returning the item, if applicable.

    • Once we receive the returned item and verify its condition, we will process your refund within [number] business days. Refunds will be issued using the original payment method, unless otherwise agreed upon.

  4. Exceptions:

    • Customized or personalized products are not eligible for refunds or returns unless they are defective or damaged.

    • Refunds for services rendered, such as consulting or training, will be considered on a case-by-case basis and may be subject to specific terms outlined in the service agreement.

  5. Contact Us:

    If you have any questions, concerns, or issues regarding refunds or returns, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

By making a purchase from Craig Heravi, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically for changes.